Collection of Personal Information
You provide ESUPERFUND with your personal information when you ask for information about ESUPERFUND's services, when you access and use the ESUPERFUND website and its affiliated websites, the ESUPERFUND Mobile App, and/or when you submit an application with ESUPERFUND.
By using and accessing this website and the mobile app or by submitting an application with ESUPERFUND, you have consented to ESUPERFUND collecting, maintaining, using and disclosing personal information about you and provided by you or by another person as described below.
In most cases, we collect personal information about you directly from you. However, in some cases if you give us personal information about another person, you represent that you are authorised to do so and agree to inform that person who we are, that we will use and disclose that information for the relevant purposes set out below, and that they can access the information we hold about them.
We are required by law to collect information to identify and verify you. ESUPERFUND may make enquiries as to your identity(ies) and other personal details. For instance we may ask for identification such as your name, address and date of birth.
The Privacy Act also protects your sensitive information. While ESUPERFUND usually does not need to collect, use or disclose sensitive information about you (such as health information), if we require such information we will only collect it with your consent, except where otherwise permitted by law.
If you do not provide the personal information that we request, we will generally not be able to provide you with ESUPERFUND products or services.
Use of your personal information
The information requested in any application completed by you is required to enable us to provide a service to you. That information, together with the information collected and maintained by ESUPERFUND during the course of our relationship with you, is used to provide, manage and administer the services to you.
Disclosure of your personal information
The general rule is that we will not use or disclose your personal information other than for the purposes stated at the time of the collection. If we want to use your personal information for another purpose, we will seek further consent from you, unless that other purpose is related to one of the original purposes of collection and you would reasonably expect us to use your personal information for that other purpose.
It may be necessary for ESUPERFUND to disclose your information to our representatives, employees, agents and affiliates for the purpose of providing services to ESUPERFUND. Our representatives, employees, agents and affiliates who have access to personal data obtained through the ESUPERFUND website and the ESUPERFUND Mobile App are obliged to respect privacy.
Personal information will only be disclosed to third parties other than those we have specifically identified if you have consented to the disclosure; if you would reasonably expect us to disclose information of that kind to those third parties; if we are authorised or required to do so by law; or it is necessary to assist with law enforcement. For example, we may disclose your information to governmental agencies or entities, regulatory authorities, or other persons in line with applicable rules, official requests, orders, subpoenas or similar processes as either required or permitted by applicable law.
ESUPERFUND may have to send your personal information to service providers or other third party providers outside of Australia to assist with our product and services. These countries include but may not be limited to Singapore and China. Where we do this, we make sure that appropriate data handling and security arrangements are in place.
ESUPERFUND takes all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
By accessing this website and the mobile app you consent to us sending commercial electronic messages (including messages about our products and services) to any electronic address which you provide or for which you are responsible. You warrant that you have authority, either as or on behalf of the electronic account holder, to provide this consent and agree that until you withdraw your consent by providing written notice to us or using an unsubscribe facility in the message, we may continue to send commercial electronic messages to those addresses.
Access to and update your personal information
You have the right to seek access to and update or correct the personal information we hold about you by writing to us via email at firstname.lastname@example.org or via mail at PO BOX 401 North Melbourne VIC 3051. We will try to make your information available within 14 working days of your request. If you make an access request, we will ask you to verify your identify. There is no fee for requesting access to your information.
If you are a client of ESUPERFUND, you may also choose to login to the Client Portal to update your personal information. We ask that you promptly notify us of any changes to the personal information that ESUPERFUND holds about you. This ensures that your personal information is up to date.
You may ask us at any time to correct personal information held by ESUPERFUND about you, and which you believe is inaccurate. If we disagree with you as to the accuracy of the information, you may request that we attach a statement to that information noting that you consider it inaccurate or incomplete.
Please note that requests for access to your personal information may only be made by you. Another person who you have authorised to make a request on your behalf, such as a legal guardian or an authorised agent cannot access your personal information from ESUPERFUND directly. We will require you to verify your identity, to our reasonable satisfaction. Depending on the nature and/or volume of the information that you request, an access charge may apply, but not to your request for access itself.
Making a privacy complaint
ESUPERFUND is committed to resolving your privacy complaint as quickly and efficiently as possible. Should you have any questions or complaints about your privacy please contact the ESUPERFUND Privacy Officer at email@example.com, or put your privacy complaint in writing and send it to us at PO Box 401 North Melbourne VIC 3051. ESUPERFUND will try to resolve your privacy complaint within 14 working days. When this is not possible ESUPERFUND will contact you within that time to let you know how long we will take to resolve your privacy complaint.
If a complaint is not resolved by ESUPERFUND to your satisfaction, you may access an external dispute resolution service or apply to the Office of the Australian Information Commissioner (OAIC) to have the complaint heard and determined. You can contact OAIC by calling them at 1300 363 992, online at www.oiac.gov.au or writing to the Office of the Australian Information Commissioner, GPO Box 5218 Sydney NSW 2001.
We take steps to protect your personal information from misuse, loss and interference. We also protect it from unauthorised access, modification, disclosure.
You are responsible for maintaining the confidentiality and security of your ESUPERFUND Client Portal Login details. You agree to notify ESUPERFUND immediately of any unauthorised use of your login details or other breaches of security. ESUPERFUND is not responsible for any loss or damage for unauthorised use of your login details or other breaches of security where you have not notified ESUPERFUND of such use or breaches.
We keep your personal information on our computer databases which are held in Australia. All computer-based information is accessible to authorised personnel only and is protected by the use of access passwords.
If we no longer require your personal information for a purpose, for example, to manage your financial product or provide you with a financial service, then we will take reasonable steps to securely destroy it or permanently remove all identifying features from that information.
Use of internet cookies
We collect statistical information about visitors to our websites and our mobile app such as the number of visitors, pages viewed, types of transactions conducted, time online and documents downloaded. This information is used to evaluate and improve the performance of our websites and our mobile app. Other than statistical information, we do not collect any information about you through our website or our mobile app unless you provide the information to us. We do not store any of your personal details when we do this.
When cookies are used on our websites, they are used to collect the statistical information referred to above , in addition to allowing you to access your account online. When you access your account online, a cookie will be created which uniquely identifies your computer and your username and password. This means that you do not have to re-enter those details each time you want to access your account online. Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to have your computer notify you each time a cookie is sent to it, and thereby give yourself the choice whether to accept it or not. If you reject all cookies, you will be unable to access your account online. You can also delete cookies from your computer after they have been created.
How to contact us
If you have any further questions about privacy at ESUPERFUND please contact us by:
- Writing to:ESUPERFUND Privacy Officer, PO BOX 401, North Melbourne VIC 3051